Refund Policy for BobstoolShop.com

At BobsToolShop.com, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below:

1. Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.
  • Return Period: You have 30 calendar days from the date you received the item to initiate a return.

2. Return Process

  • Initiate a Return: To start a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  • Packaging: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
  • Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We are not responsible for items lost or damaged in transit.

3. Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment.
  • Processing Time: Refunds will be processed within 7-10 business days from the date we receive your return. The time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.

4. Non-Returnable Items

Certain items are not eligible for return, including:

  • Items that have been used, damaged, or altered.
  • Items not in their original condition and packaging.
  • Custom or personalized items.
  • Clearance or final sale items.
  • Downloadable software or digital products.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with your order number and details about the product defect or damage. We will provide instructions for returning the defective or damaged item and processing the exchange.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue. We may request photos or additional information to process your claim. We will arrange for a replacement or refund as quickly as possible.

7. Contact Information

If you have any questions about our refund policy, please contact us at:

  • Email: [email protected]
  • Phone: +1 (805) 554-0093
  • Address: 1404 W 105th St Los Angeles, California(CA), 90047

Thank you for shopping with BobstoolShop.com. We value your business and are committed to providing a positive shopping experience.

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